Payment Policy

Accepted payment methods

You can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. The methods available for your order are shown at checkout.

Currency

Prices are shown and charged in Australian dollars (AUD).

Security

Payments are processed by Shopify Payments and our payment partners over an encrypted (SSL) connection. We never see or store your full card details.

When you're charged

Your payment is taken when you place your order. If an item can't be delivered, we'll refund you in full to your original payment method.

Discounts

Automatic discounts and discount codes are shown in your cart and at checkout before you pay. Only one discount code can be used per order unless stated otherwise.

Payment problems

If your payment is declined, please check your card details or try another method. Still stuck? Email info@lumareed.com.

Company details

Luma & Reed is a trade name of Black Nocturne LLC.

Store: Luma & Reed
Operated by: Black Nocturne LLC
Registration no.: 2026-001958126 (Wyoming, USA)
Address: 30 N Gould St, Ste N, Sheridan, Wyoming 82801, USA
Email: info@lumareed.com

Customer service hours (AWST, UTC+8): Monday–Friday 09:00–17:00, Saturday–Sunday 10:00–16:00. We usually reply within 24 hours.